This page and all information contained in it will be Terms and Conditions that will be used to govern the supply of products and service listed on our website www.colourtab.com
Please read these Terms and Conditions carefully prior to ordering any products from our website. Kindly note that when you order any of our products, you automatically agree to be bound by these Terms and Conditions. If you have any questions or feel unsure about any of the content, please contact Customer Service before placing an order.
You are also advised to print the terms and keep a copy for your reference.
- Contract–This is the agreement you will have with us when you order or purchase items from our site. By clicking on orderyou are confirming that you have read our terms and conditions and have agreed on entering into a contract governed by the terms and conditions laid out on colourtab.com
- T&C’s – Abridged name for Terms and Conditions
- Conditions– means the standard T&C’s of the sale, including the returns Policy and any special terms and conditions confirmed in writing by us.
- Goods– means the products or services which we have sold to you in accordance with our T&C’s
- We– means Colourtab, and “us” and “our” shall hold the same meaning.
Within these T&C’s we shall use headings to aid your understanding of the document.
If you need to contact us, please contact our Customer Service by email at firstname.lastname@example.org or by telephone at +971 4 285 1685
Our customer service agents are available on all working days Saturday thru Thursday, between 09:00-18:00.
Any transaction you enter into with us through our website is with Grandeur General Trading LLC, which owns the Colourtab brand, who also own and operate the website
Our official company address is:
Granduer General Trading LLC
Our VAT number is 100006207300003 and our company is registered with number 766172
About the use of this website and our communication
Accessing our website means that you automatically agree to our Terms and Conditions. If you do not agree with them then please do not use our website or purchase any of the listed items and services.
If you choose to access this website from outside the UAE you are responsible for compliance with local laws and custom payments, to the full extent o the applicable local laws .
We have made every effort to display the products as accurately as possible but cannot guarantee that the product images you see displayed on your screen are a totally accurate representation of the actual merchandise due among other reasons to the technical difference in monitors or screens you may use.
By placing an order through our website, you confirm that you are legally capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is true, accurate, current and complete in all aspects, and that you are not impersonating any other person.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.
As part of our effort to make further improvements to our services we provide to our customers telephone calls with and by us may be recorded or monitored. We will also be monitoring incoming and outgoing emails.
Our employees and agents are not authorised to make any representations concerning the goods unless it is confirmed to you in writing. When placing an order with us you acknowledge that you have not relied on any such representations which are not confirmed.
All specifications, drawings and particulars of weights, sizes and performance, mentioned on the website are approximate only.
Making a contract with us
When you place an order with us, you are making an offer to buy goods. After receipt of your order we will send you an order acknowledgment email, detailing the products and prices you ordered. If you do not receive an email within 24hrs of placing your order, please contact our Customer Services.
The order acknowledgment email is an acceptance of your order. Acceptance of your order and formation of the contract will only take place once confirmation has been sent. We will send you a dispatch confirmation email when the products you have ordered have left our warehouse along with a tracking number to track your order. If your order has not been accepted you will receive an email from us telling you the reasons why.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will then receive an e-mail acknowledging the same and the contract entered into for that transaction will become null and void. If the goods you order are not available, we may supply you with substitute goods. You will be intimated of the same before delivery and you can cancel the order before despatch.
All prices shown in the website are in AED and inclusive of VAT at 5%. Where applicable, VAT may change from time to time. In case we use a special sale offer price please note that this might be a limited period offer. The price for goods remains the same regardless of the country of delivery.
We take great care in providing you with the right product information and prices. In the unlikely case that an error in pricing appears in goods that you have ordered we will inform you as soon as possible. However we shall be under no obligation to fulfill an order for a product that was shown at an incorrect price. In such a case you will be informed of the same by email.
A charge will be made to cover postage and packaging on all orders sent to UAE addresses and international addresses when we start accepting international ordersThe delivery charges will be shown separately and are not included in the product prices shown.
We accept Visa Debit/Credit, Master card and American Express payments.
All credit card and debit card holders are subject to verification, validation and authorization checks by the card issuer.
If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
Description of Products and Availability
If an item sells out we will take it off display as soon as possible. If items ordered are out of stock, or new shipments delayed for any reason, we will try to contact you. If we receive no response to our e-mail, we will continue to process the remaining items of your order.
If an offer is subject to a limited period of availability or is made subject to conditions, this will be explicitly mentioned in the offer.
Shopping, Registering as a Client and Placing an Order
We have tried to make shopping with us as easy as possible, e.g. you can filter by type of product. If you would like to place an order, please first register as a customer with us. You will then be given a unique personal log-in name and password combination by email. Your personal details will be stored behind your log-in name and password and can only be accessed and changed by you. As soon as you have a log-in name and a password, you can place an order. You could select your products before you register, but before you can check out you will need to go through the registration process.
After you have registered, if you wish to place an order, select the goods and choose the colour and size you want, and press “Add to shopping cart” button. When you have finished shopping, click on the “Check-out” button. This starts the payment process. Check your details carefully and enter the address you want your order delivered to.
Once you have placed an order, it will then be confirmed by email. Please check your order and the confirmation thoroughly. It is important that you give a correct and personal email address when you register in order to avoid errors. Please make sure that your SPAM filter does not cause you not getting our messages.
When placing an order you have agreed that these Terms and Conditions apply to such order.
When your order has been shipped we will send you a despatch confirmation by email. This will include a tracking number of your parcel in order to track its progress.
We send the goods that you have ordered through UPS, Royal Mail, DHL or TNT. The place of delivery is deemed to be the shipping/delivery address that you provide in your order.
We aim to process your order within 24 hours. Delivery times to UAE mainland addresses is dependent on the product. This will be displayed on the product page.
If you are not at home during the day that will not be a problem: we will deliver your order wherever you want. In this case it is important that you give the right address when placing the order. Please note it’s not possible to have your order delivered to a P.O. Box.
If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund. Please see Returns Policy for further details.
Cancellation and Return Policy
This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty of miss-described.
All of our products come personalised to our customers’ specification. As a result of which we are unable to accept returns.
If there is a problem with the goods please contact us to discuss the matter further.
If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund. If the fault is found later on, or if you delay in making a complaint, you will still be entitled to a repair or, if a repair cannot be done without causing you significant inconvenience, a replacement. If a replacement is not available, you may claim a part or full refund of your money.
Please see Returns Process for further details.
No claim for faulty goods can be made if any of the following applies: damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not heeding, or incorrectly heeding the user/washing instructions.
For orders delivered to a UAE address, if you want to return any faulty products in line with our Return Policy, please contact us at email@example.com
When returning the goods you will be required to fill out the Return document that will be made available to you when requested
We will re-imburse the amount paid for your purchase with us to your account within 30 days.
In the event that the wrong product was sent to you, we will replace the items with no extra charge. Any costs incurred on your behalf for the return of the wrong item shall also be refunded by us once we have received the goods from you.
Payment from outside of the UAE may be made by any of the methods indicated on our website. Payment shall be made in the currency relevant to the country of delivery. Please view our Payment Page. The exchange rate will be set by your bank or credit card provider who may also charge you an additional administration fee.
We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by telephone, email or post at the earliest possibility clearly explaining the feedback you have. We will reply within 24hrs.
This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of Colourtab. Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written permission.
Liability and Indemnity
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly limited to the purchase price of the product you purchased. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of income or revenue, loss of data, damage or loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.
These Terms & Conditions and all matters connected with any order you place on our website are governed by United Arab Emirates law and you agree to submit to the exclusive jurisdiction of the United Arab Emirates courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.
All dealings between us in connection with our T&C’s and each purchase shall be carried on in the English language.
You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organization, but this will not affect your rights under these Terms.
These Terms apply to our information and offer to you, the agreement between us and any related communication. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders.
In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control which includes any strikes, civil commotion, terrorist attack or threat of terrorist attack, , fire, explosion, flood, other natural disaster, impossibility of the use of public or private transport, impossibility of the use of public or private telecommunications networks or any acts, decrees, legislation, regulations or restrictions of any government.
If any of these Terms and Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.